Frequently Asked Questions

Below you can find a list of our most asked questions

Q: Where are you based?
A: We are based in Blackpool, Lancashire

Q: Are you products Genuine?
A: All our products are guaranteed authentic and sourced direct from the brands

Q: How quick is delivery?
A: Please see our Delivery Information Page at

Q: Do you have X shoe in Y size?
A: All our available stock is displayed on the site. If the size you require is not shown, then unfortunately its out of stock.

Q: How do I return an item to you?
A: please see our Returns and Refunds page at

Q: Where is my order?
A: Please check your emails (including Spam/Junk folders), you will receive a tracking number which can be used to track your delivery.

Q: I haven't received a confirmation email, has one been sent?
A: Sometime emails from us will land in your Spam/Junk Folders


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