You will receive emails throughout the life cycle of your order, from receipt to dispatch. We like to keep you informed.
We do out utmost to dispatch orders within 1 working day of receiving your order, howver on occasion we get really busy and it may take amaximum of 2 working days to get your order packed and sent.
When we dispatch you will recieve an email containing a tracking number and details for checking said tracking. The best possible source of information for your delivery is tracking it on the couriers website using the details sent to you by email.
We understand that you may have forgotten that special birthday or present giving moment and have to rush last minute to buy a present. Please check the shipping times prior to ordering as we are unable to defy the laws of physics, our fastest shipping times are the fastest possible.
In order to save costs we prefer not to employ customer support agents to site on the phone all day. Instead we off a live chat service via WhatsApp on the number +44 7902472632. We are available to answer your messages between the hours of 9am and 4pm (UK Time).
In the unlikley event you are unahppy with your purchase we are happy to accept returns up to 14 days after your order date. You can return shoes by sending them to;
Kicks Worldwide Unit 3 Guid House 221 Kincraog Road, Blackpool FY2 0PJ
We will only accept returns in Unused Condition, along with all the original packaging, stuffing and extras (stickers, keyrings, extra laces or other promitional materials). Items returned to us which do not meet our returns policy will be refused a refund and returned to the customer.
Also, in order to process your returns quickly and efficiently, please include your Order Number in the return.